If social media in different languages isn’t part of your marketing strategy yet, you could be leaving a lot of money on the table—especially if your competition starts targeting foreign markets first.

But is multilingual social media the right choice for your business? Take a look at our 10 reasons why you should be doing social media in different languages and decide for yourself.

1. Increase your online visibility  

Decide what you want to achieve from rolling out social media in different languages, and create a strategy. Are you looking for customers in a certain country to engage with your brand? Are you hoping to direct international consumers to your online store? Answering these questions will help you choose the right social media channels for you.

Make sure all of your social media channels are optimized for each language based on how you want to be found. Your social media channels should appear in search engine results and be a way for people in foreign markets to find out about you.

2. Use of foreign languages online is growing

Companies with social media in different languages are opening up their business to foreign markets that are already active online and continuing to grow.

In the last 10 years, the amount of Arabic used online has shot up by over 2500%. And since 1999, the number of Japanese speaking internet users has grown by 152%. These statistics might not be surprising with the explosion of the internet, but consider that the use of English online hasn’t even tripled.

If businesses want to succeed in the international marketplace, they need to adapt their social media channels to fit potential customers who don’t speak English.

3. Consumers are more likely to interact in their own language

Studies show that consumers are five times more likely to purchase from a website that has content in their mother tongue. So it stands to reason that by adopting multilingual social media, consumers will feel more comfortable engaging with your brand.

Consider Hispanics in the United States, who have a buying power of $1.3 trillion. A study by Facebook IQ discovered that this demographic were 1.4 times more likely to want to purchase products from static advertisements in Spanish than if they saw the same advertisements in English.

If your social media profiles are only in English, you’re not only missing out on international audiences, but possibly local markets who prefer companies that use their first language.

4. Enhance your search rankings  

Your website is likely to improve its position in search rankings when a piece of content from your Twitter feed gets retweeted, especially if it’s by someone with lots of followers. Similarly, the amount of likes you receive on Facebook can send signals that boosts your website’s visibility on Google.

Global companies are taking note and interacting with people from all over the world: Sony, Microsoft, PricewaterhouseCoopers, and Cisco all have Twitter feeds in more than 10 languages.

5. Most global internet users aren’t native English speakers

English is the most popular language online, but it only represents 25.4% of worldwide internet users. That’s almost 75% of users who aren’t learning about your business if you don’t have social media in different languages. Other widely used languages online are Chinese, Spanish, and Arabic.

Speaking to your target market in their first language is the best way to connect with social media users around the globe and get your brand noticed.

6. Increase your global following

According to a study by MarketingSherpa, 95% of online adults aged 18 to 34 are inclined to follow their favorite brands on social media. If your company starts using social media in different languages, there’s a good chance people from other countries will follow your business and become customers.

Don’t assume everyone who enjoys your brand speaks your language. In fact, around one billion monthly users on Facebook speak languages other than English.

Pro tip: Research which social media platforms are popular in your target audience’s country. Some countries have their own social networks that are widely used, especially in China where Facebook, YouTube, and Twitter are banned.   

7. Offer customer service around the world

Social media has changed how customers interact with businesses. Consumers often head to Facebook or Twitter to solve their issues before calling a customer service line.

Multilingual social media offers your international customers the same fluid experience as customers in your home country. This will solidify your reputation as a responsive brand who cares about its customers.

Here are a few important things to consider when offering customer service on social media in different languages:

  • Implement a system for tracking comments, questions, and complaints from customers on your social media channels.
  • Get back to customers as fast as possible when they have questions or concerns.
  • Be friendly and helpful, while making sure your customers feel heard.
  • Move public conversations into private messages if necessary.

This kind of community management can be hard to manage in-house, so you might want to consider outsourcing to an agency with social media experts that speak your audience’s language.

8. It’s cost-effective

Although you may have to hire a translator, sending out a Facebook post or tweet in another language is significantly cheaper than advertising in a country’s local media outlets. You can also see results quickly: 84% of marketers experienced increased traffic with as little as six hours spent on social media marketing per week.

Social ads are normally inexpensive and let you choose the demographic, geography, language, and online behaviors of the audience you want to target. Once you determine your target audience, you’ll create specific messages that speak to potential customers and only have to pay for the viewers you’re targeting.

9. Get more use out of your existing content

The best way to get results on social media is through publishing relevant, engaging content that appeals to your target audience. But most companies don’t realize how much content they already have that can be reused.  

You’ll reach several foreign markets by adapting the original content from your social media profiles into various languages. A quality translation is usually all that is needed for most updates.

If you’re working with professional translators, they’ll localize the content to make sure it’s culturally appropriate in every language.

10. Build trust with international audiences

The majority of consumers research a business online by checking out its social media channels. By having social media in different languages, audiences in foreign markets view your company as trustworthy and knowledgeable.

Through multilingual social media, you can show your brand personality and voice to connect with international audiences. Your business can become a part of their community by interacting with them in their own language. This close communication fosters authentic connections which turn followers into customers.